RETURN & REFUND POLICY

M/s. Dynafit Last Updated: [Insert Date]

1. Overview

At M/s. Dynafit (“Dynafit“, “we“, “us“, “our“), we want you to be completely satisfied with your purchase. This Return & Refund Policy sets out the terms on which you may return a t-shirt purchased from our website [insert website URL] (the “Website“), regardless of the reason for return, and how refunds, replacements, or exchanges will be processed.

This Policy forms part of, and should be read together with, our Terms of Use and Privacy Policy. It is framed in accordance with the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.

2. Return Eligibility

You may request a return of any t-shirt purchased from the Website for any reason, including but not limited to:

  • Change of mind;
  • Incorrect size or fit;
  • Product not as described or shown on the Website;
  • Manufacturing defect or damaged product;
  • Wrong item delivered;
  • Any other reason at your discretion.

2.1 Return Window

Return requests must be raised within 7 days from the date of delivery.

2.2 Condition of the Product

To be eligible for a return, the t-shirt must be:

  • Unused, unwashed, and unworn;
  • In its original condition with all original tags, labels, and packaging intact;
  • Free from stains, odours (including perfume/deodorant), alterations, or damage caused by the customer.
  • Products purchased during clearance or liquidation sales where expressly identified on the website as “Final Sale” or “Non-Returnable”;
  • Products purchased using gift cards, vouchers, or store credits.

Products returned without original tags/packaging, or showing signs of use, may be rejected and sent back to you at your cost.

2.3 Non-Returnable Items

The following are not eligible for return, unless defective or incorrectly delivered:

  • Innerwear, socks, or other items marked as non-returnable for hygiene reasons (if applicable to your catalogue);
  • Items purchased during clearance/final sale, where explicitly marked “Non-Returnable”;
  • Customized or personalized t-shirts (e.g., name/number printing), unless defective.

3. How to Initiate a Return

  1. Log in to your account on the Website and go to “My Orders”, or contact our customer support at [insert email/phone];
  2. Select the item you wish to return and choose the reason for return;
  3. Our team will review your request and, if approved, arrange for reverse pickup (where serviceable) or provide instructions for self-shipping the item back to us;
  4. Pack the item securely with original tags and invoice/packing slip included.
  5. Dynafit reserves the right to request additional information reasonably necessary to process the return.

4. Reverse Pickup and Shipping

  • Where reverse pickup service is available at your location, we will arrange for the product to be collected from your address free of charge.
  • Where reverse pickup is not available, you will be required to self-ship the product to our designated warehouse address, and the shipping cost may be borne by you, except where the return is due to a defective, damaged, or incorrect product delivered by us, in which case Dynafit will bear the return shipping cost or reimburse reasonable shipping charges.

5. Quality Check

Once the returned t-shirt reaches our warehouse, it will undergo a quality check to verify that it meets the eligibility conditions set out in Section 2.2. You will be notified of the outcome within 2-3 business days of receipt.

If the returned product fails the quality check, we reserve the right to deny the refund/exchange and ship the product back to you.

6. Refunds

6.1 Refund Method

  • For prepaid orders, the refund will be credited to the original payment method (card, UPI, net banking, wallet) used at the time of purchase.
  • For Cash on Delivery (COD) orders, the refund will be processed via bank transfer/UPI to an account provided by you, or as store credit, at your option.

6.2 Refund Timeline

Refunds will be initiated within 7 to 10 business days of the returned product successfully passing the quality check. Depending on your bank or payment provider, it may take an additional 5 to 10 business days for the amount to reflect in your account.

6.3 What Is Refunded

  • The price paid for the t-shirt will be refunded in full.
  • Original shipping/delivery charges (if any) are non-refundable, except where the return is due to a defect, damage, or an error on our part.
  • Any promotional discount or coupon applied at the time of purchase will be adjusted proportionately; where a coupon-driven discount threshold is no longer met after the return, the refund amount will be adjusted accordingly.

7. Exchanges

If you wish to exchange a t-shirt for a different size or colour instead of a refund:

  • Raise an exchange request through “My Orders” or by contacting customer support within the return window specified in Section 2.1;
  • Exchanges are subject to stock availability of the desired size/colour;
  • If the desired variant is unavailable, we will process a refund or offer store credit instead.

8. Defective, Damaged, or Incorrect Products

If you receive a t-shirt that is defective, damaged in transit, or different from what you ordered:

  • Please notify us within 48-72 hours of delivery, along with photographs/videos of the product and packaging;
  • We will arrange a free reverse pickup and, upon verification, provide a full refund, replacement, or exchange, at your preference, at no additional cost to you.

9. Cancellations

Orders may be cancelled free of charge before they are shipped. Once an order has been shipped, it cannot be cancelled, but you may initiate a return upon delivery in accordance with this Policy.

10. Contact Us

For any questions or assistance regarding returns, exchanges, or refunds, please contact:

M/s. Dynafit Email: [Insert Customer Support Email] Phone: [Insert Contact Number] Address: [Insert Registered Business Address]

11. Changes to This Policy

We reserve the right to modify this Return & Refund Policy at any time. Changes will be effective upon posting to the Website with an updated “Last Updated” date. The policy applicable to your order will be the one in effect on the date of purchase.

This Return & Refund Policy is a template prepared for general informational purposes and should be reviewed by a qualified legal professional prior to publication, to ensure it accurately reflects Dynafit’s actual operational timelines, logistics arrangements, and compliance with the Consumer Protection (E-Commerce) Rules, 2020 and other applicable laws.

(incorporate p no. 11, 13 to 17)

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